Frequently Asked Questions
Everything you need to know about your Hishiro experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 5-7 business days, while express options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
Hishiro offers a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Where are Hishiro garments manufactured?
Our collections are ethically produced in certified facilities that prioritize fair wages and sustainable production practices. Detailed origin information is available on each product's description page.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.